Moon Air provides fast, reliable air conditioning, heating, and electrical services to the residents of New Castle, DE and the surrounding areas!
We pride ourselves on a high standard of customer service. Read our reviews and find out why your neighbors consider us to be their preferred HVAC company and electrician in New Castle, DE.
for New Castle, DE
Our Reviews by City
Green - New Castle, DE
Green - New Castle, DE
Great Service, very informative.
Barker - New Castle, DE
Clay is Grade A 100%
Best service ever
Green - New Castle, DE
Green - New Castle, DE
Great service and very professional
Wade - New Castle, DE
Air conditioner service.
Morris - New Castle, DE
Eric was prompt and knowledgeable. He is a great technician.
very polite, thorough and efficient
Jackson - New Castle, DE
Very pleased with serviceman and service
Newton - New Castle, DE
Friendly and efficient Quick response to my call and the repair didn't cost a fortune
Moon Air AC Review
Ernest - New Castle, DE
Beverly - New Castle, DE
THEY TALKED THE TALK AND WALKED THE WALK!
Hector is very knowledgible and explains what needs to be done and why.. I am very pleased with his service..
artsy - New Castle, DE
Fantastic Customer Service and work
paul - New Castle, DE
Hector was terrific. Professional, went over the options I had, cost, showed me his progress and was very easy work with and talk over things in a way I would understand. Highly recommend their service and performance
Phenomenal Energy, Passion, and Delivery of a free estimate!
Sean - New Castle, DE
We recently had John Anderson the Sales Manager for Moon Air out to my grandmothers residence. I'm not sure why the competition isn't handling their customers like Moon Air does, but they've got it down pat. Clean look, very presentable and took his time in presenting the material and listened to what we wanted. He worked with us and his only modus operandi was to make sure we receive the right system to service the home. The pricing presented was very affordable and we are sure Moon Air is the company we want to do business with. Thank you John for your time, energy, and passion to provide us with the right solution for our heating needs.
Club service, heat and A/C, test ran system in heat, inducer fan amps. 7, glow bar .5, indoor fan 2.7, flame current 2.1 uamps, 41 deg delta t filter is new. Checked system in cooling, compressor run load amps factory spec 14.1, actual 7.8, outdoor fan full load amps factory spec 1.5, actual 1.1, voltage enhancement system factory spec 45/5, actual 44.9/4.9, operation within factory specifications at this time.
Water pipe leaking into the duct work, a/c system is normal. Recommend they they call a plumber asap.
Did check on air conditioning system. 30 degree temperature split across indoor coil. Voltage enhancement system for indoor blower motor is within, manufacturers specs, changed air filter, condensate removal system was working properly, all systems were working
Leak on hot water outlet for the water heater, removed and repaired, also repaired flue pipe, checked system for leaks, ok at this time.
No A/C, checked system and found that the voltage enhancement system had failed, factory spec 45/5, actual 0/3.9, installed replacement and test ran system, suction 140, liquid 310, 1/4 of the outdoor heat exchange system is very dirty and the customer is going to clean it.
Did an inspection on the furnace and air conditioning systems. Main combustion chamber in furnace has failed, rivets that hold the chamber together have popped out and are laying on the secondary heat transfer media. Also the collector box for combustion condensate is leaking and has been for some time. It appears that the seal has failed or its do to a screw that has been rusted out and the collector box is no longer being held tight enough in that area to prevent condensate from leaking out. Furnace does go through normal start up, ignition cycle, and run cycles normally at this time. In the airconditioning cycle, we are getting g a 21 deg temperature split across indoor coil, condensate removal system properly working, blower operation normal, voltage enhancement system in outdoor unit is way under manufacturers specs and should be replaced as soon as possible. I strongly recommend having one of our project managers give you an estimate for new system due to age and it's not cost ef
Found leak at Schrader valve on heat transfer media, tightened Schrader and put a cap with a rubber seal on. Broughtvrefrigerant charge up to manufacturers recommended levels. System is now working normally at this time.
Very small pin hole on the hot water supply line, made a temporary repair room stop the drip.
Indoor unit supply is 55 with a 71 return and 16 delta. Static pressure supply is 0.24 and return is -0.04. Voltage enhancement system read 20 with a factory setting of 20. Blower wheel a little dirty, spins without restriction and the bearing is tight. Filter recently changed by customer. Both sides of coil and pan is clean. Cleaned EZ trap and drain line with brush. Checked heat exchanger for safety. Outdoor unit voltage enhancement system read 5/44.3 with a factory setting of 5/45 and is within allowable fault. The FLA was 0.6 with a factory setting of 0.95. The RLA is 6.1 with a factory setting of 14.1. Cleaned coil, exterior and interior. Checked disconnect for safety and system normal operation at this time. Upon going to basement to do cleaning, noticed sitting water atop water heater. Water is dripping from 2 copper joints see photos for detail.
No A/C, checked system and found that the voltage enhancement system had failed, factory spec 40/5, actual 0/0, installed replacement, in addition also replaced the gateway, test ran, compressor run load amps factory spec 12.8, outdoor fan full load amps. 7, suction 140, liquid 330.
Follow up from the last visit, checked system for the Traning Room and found that the pumping system is shorted to ground, unit is 10 years old and out of warranty, do not recommend any repairs. Storage room system, unit is 16 years old and has obsolete coolant R22, and is low on charge, leaking from the indoor heat exchange system, do not recommend repair due to age.
Ac club service getting low airflow changed blower speed from low to high getting a 18 degree delta filter recently changed by customer. Blower amps 2.9 voltage enhancement system read within factory spec. Checked outdoor system suction line cold liquid line warm cleaned outdoor coil operation normal at this time
Club service A/C checked system for operation, delta t 20 degrees, compressor run load amps factory spec 21.8, actual 13.7, outdoor fan full load amps factory spec 1.4, actual 1.1, voltage enhancement system was replaced last year, recommend charged media air filter.
customer signed up for gold club plan with amanda
Meet with Greg Mountain, not at the site, Training room not cooling, complete block of ice, see photo, need to reschdule.
Found the water safety system had failed and needed to be replaced, replaced system, a/c is now working normally at this time.
Found that common wire from t stat had a short causing circuit board fuse to trip. Removed wire which is not needed because t stat has batteries for the display. System is working normally at this time
Ac club service getting a 20 degree delta t recommended changing filter soon evaporator and pand are clean and blower as well. Recommend and installed ez trap. Duct work is clean. Checked putdoor system voltage gateway has no pitting performance enhancement kit read within factory spec and voltage enhancement system read within factory spec of 45/5 rla 6.2 fla0.4. Operation normal at this time
Install 2 return vents
Club service A/C, changed indoor air filter, delta t 19 degrees, compressor run load amps factory spec 10.6, actual 5.9, outdoor fan full load amps factory spec 1.4, actual .9, voltage enhancement system factory spec 37/5, actual 34.7/4.3, system operation within factory specifications at this time.
Did maintenance on air conditioning system, checked parts and operations, checked voltage enhancement system in indoor unit and found it failed, replaced with new. Checked temperature split across evaporator coil and it had a 20 degree delta t. Checked outdoor unit voltage enhancement system, and amperage 4.8A. System is working normally at this time.
No hot water, pilot sensing system has failed, installed replacement, test ran, operation normal at this time, do not recommend any other repairs due to age.
Indoor unit has a supply of 51 with a 72 return and delta. Cleaned the EZ trap. Voltage enhancement system read 4.9 with a factory setting of 5 and is within allowable fault. Cleaned coil and pan with cleaner. Blower wheel is clean, spins without restriction and the bearing is tight. Changed air filter customer supplied recommend customer checks at the end of June. Outdoor unit voltage enhancement system read 5/40 with a factory setting of 5/40. Cleaned coil and exterior. Pulled debris out of coil. Checked disconnect, unit normal operation at this time.
Small fuel leak at furnace, line leaking at the main gas valve, repaired and rechecked.
Indoor unit in cooling mode has a supply of 55 with a 67 return and a 12 delta. Air filter recently replaced by customer and looks good. Recommend customer checks filter at the end of June. Voltage enhancement system read 5 with a factory setting of 5. Blower wheel a little dirty, spins without restriction and the bearing is tight. Indoor coil was dirty and cleaned it. Cleaned pan with cleaner too and replaced old pan treatment with a new one. Cleaned indoor coil with coil cleaner and checked temps again. New supply is 51 and return is 66 with a 15 delta. Outdoor unit voltage enhancement system read 34.8/5 with a factory setting of 35/5 and is within allowable fault. The FLA is 0.6 with a factory setting of 0.7 and the RLA was 4.8 with a factory setting of 10.8. Coil was clean and drain holes are clear. System normal operation at this time.