Moon Air provides fast, reliable air conditioning, heating, and electrical services to the residents of New Castle, DE and the surrounding areas!
We pride ourselves on a high standard of customer service. Read our reviews and find out why your neighbors consider us to be their preferred HVAC company and electrician in New Castle, DE.
for New Castle, DE
Our Reviews by City
Green - New Castle, DE
Green - New Castle, DE
Great Service, very informative.
Barker - New Castle, DE
Clay is Grade A 100%
Best service ever
Green - New Castle, DE
Green - New Castle, DE
Great service and very professional
Wade - New Castle, DE
Air conditioner service.
Morris - New Castle, DE
Eric was prompt and knowledgeable. He is a great technician.
very polite, thorough and efficient
Jackson - New Castle, DE
Very pleased with serviceman and service
Newton - New Castle, DE
Friendly and efficient Quick response to my call and the repair didn't cost a fortune
Moon Air AC Review
Ernest - New Castle, DE
Beverly - New Castle, DE
THEY TALKED THE TALK AND WALKED THE WALK!
Hector is very knowledgible and explains what needs to be done and why.. I am very pleased with his service..
artsy - New Castle, DE
Fantastic Customer Service and work
paul - New Castle, DE
Hector was terrific. Professional, went over the options I had, cost, showed me his progress and was very easy work with and talk over things in a way I would understand. Highly recommend their service and performance
Phenomenal Energy, Passion, and Delivery of a free estimate!
Sean - New Castle, DE
We recently had John Anderson the Sales Manager for Moon Air out to my grandmothers residence. I'm not sure why the competition isn't handling their customers like Moon Air does, but they've got it down pat. Clean look, very presentable and took his time in presenting the material and listened to what we wanted. He worked with us and his only modus operandi was to make sure we receive the right system to service the home. The pricing presented was very affordable and we are sure Moon Air is the company we want to do business with. Thank you John for your time, energy, and passion to provide us with the right solution for our heating needs.
Meet with Greg Mountain, not at the site, Training room not cooling, complete block of ice, see photo, need to reschdule.
Found the water safety system had failed and needed to be replaced, replaced system, a/c is now working normally at this time.
Found that common wire from t stat had a short causing circuit board fuse to trip. Removed wire which is not needed because t stat has batteries for the display. System is working normally at this time
Ac club service getting a 20 degree delta t recommended changing filter soon evaporator and pand are clean and blower as well. Recommend and installed ez trap. Duct work is clean. Checked putdoor system voltage gateway has no pitting performance enhancement kit read within factory spec and voltage enhancement system read within factory spec of 45/5 rla 6.2 fla0.4. Operation normal at this time
Install 2 return vents
Club service A/C, changed indoor air filter, delta t 19 degrees, compressor run load amps factory spec 10.6, actual 5.9, outdoor fan full load amps factory spec 1.4, actual .9, voltage enhancement system factory spec 37/5, actual 34.7/4.3, system operation within factory specifications at this time.
Did maintenance on air conditioning system, checked parts and operations, checked voltage enhancement system in indoor unit and found it failed, replaced with new. Checked temperature split across evaporator coil and it had a 20 degree delta t. Checked outdoor unit voltage enhancement system, and amperage 4.8A. System is working normally at this time.
No hot water, pilot sensing system has failed, installed replacement, test ran, operation normal at this time, do not recommend any other repairs due to age.
Indoor unit has a supply of 51 with a 72 return and delta. Cleaned the EZ trap. Voltage enhancement system read 4.9 with a factory setting of 5 and is within allowable fault. Cleaned coil and pan with cleaner. Blower wheel is clean, spins without restriction and the bearing is tight. Changed air filter customer supplied recommend customer checks at the end of June. Outdoor unit voltage enhancement system read 5/40 with a factory setting of 5/40. Cleaned coil and exterior. Pulled debris out of coil. Checked disconnect, unit normal operation at this time.
Small fuel leak at furnace, line leaking at the main gas valve, repaired and rechecked.
Indoor unit in cooling mode has a supply of 55 with a 67 return and a 12 delta. Air filter recently replaced by customer and looks good. Recommend customer checks filter at the end of June. Voltage enhancement system read 5 with a factory setting of 5. Blower wheel a little dirty, spins without restriction and the bearing is tight. Indoor coil was dirty and cleaned it. Cleaned pan with cleaner too and replaced old pan treatment with a new one. Cleaned indoor coil with coil cleaner and checked temps again. New supply is 51 and return is 66 with a 15 delta. Outdoor unit voltage enhancement system read 34.8/5 with a factory setting of 35/5 and is within allowable fault. The FLA is 0.6 with a factory setting of 0.7 and the RLA was 4.8 with a factory setting of 10.8. Coil was clean and drain holes are clear. System normal operation at this time.
Cleaned and sanitized ductwork, cleaned all registers and replaced register near front door with new one. Cleaned blower wheel and adjusted bearings.
Has 16 supply/vent, getting dryer vent done too. Includes blower cleaning along with duct cleaning.
Club service oil warm air change oil nozzle oil filter and pump strainer test ran unit operation normal, customer has whole house exhaust fan that should never be used when the oil furnace is in operation putting house into negative pressure and fruit products are being pulled out of the chimney.
Need to talk with Paul.
Performed duct cleaning, cleaned blower, condensate line and pan. Used bioforce to sanitize ductwork afterwards. Performed operations test by turning system on. Normal operations at this time.
Low hot water supply, adjust aqua-stat low limit, checked supply water temp held between 18 deg and 121 deg, operation nmormal at this time.
Water leak near boiler, not related to work done yesterday, a Shark-Bite fitting for the domestic hot water started leaking, cut out all three of the Shark-Bite fittings and replumbed, checked for leaks, ok at this time.
Leak from boiler, checked system and found that the expansion system has failed and needs to be replaced, in addition the mixing valve is starting to fail and the pressure temp guage needs to be replaced.
Indoor unit supply is 110 with a 77 return and 43 heat rise. Voltage enhancement system read 4.9 with a factory setting of 5 and is within allowable fault. Air filter was dirty, changed customer supplied they have 4 left. Showed customer dirty return ductwork and blower, recommend duct cleaning. Cleaned blower wheel and it spins without restriction and the bearing is tight. Board looks good with no burn marks and connections are tight. Cleaned flame safety system and burners, both look good. Ignitor looks fine, ignited gas no problems with flames blue and no flames rolling back. Exhaust removal system amps were 1.85 with a factory setting of 1.8 and is within allowable fault. Blower amps read 3.9. Performed operations test by turning heat down, then up, then off and then on. Syste, normal operation at this time. Also heat exchanger looks fine too.
In heating the supply is 99 with a 69 return and a heat rise. With auxiliary heat helping the supply is 109 with a 71 return and heat rise. In emergency heat the supply is 85 with a return. Checked the current on all heating elements, read 17 amps. Blower amps read 1.7 and voltage enhancement system read 10 with a factory setting of 10. Blower was dirty, cleaned and blower wheel spins without restriction with a tight bearing. All electrical connections are right and board looks good with no burn marks on it. Air filter was a little dirty, recommend replacing at end of the month. Performed an operation test by lowering temperature, raising temperature, turning it off and turning it on. System normal operation at this time. Outdoor unit voltage enhancement system read 5/44.3 with a factory setting of 5/45 and is within allowable fault. The FLA is 0.55 with a factory setting of 0.95 and the RLA is 6.3 with a factory setting of 15.4. Condensor holes are clear and normal operation at this
Replacing wall hung quiet side with Navien
Replacing quietside boiler with Navien wall hung combi boiler. Keeping existing expansion tank and trim kit.
Returned and made repairs to vent system, test ran and checked for leaks on all new work, ok at tthis time.
No heat, hot water oil boiler, checked system and found to be air bound, purge air from 6 in floor zones, checked return temp on each zone, all heating, boiler pressure 18 psi, operation normal at this time.